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Csi Awards

Tue, 11 Mar 2008

LOCAL COMPANY RECEIVES TOP MARKS

Simon Bailes Peugeot is doing the region proud as it leads the field against dealerships across the UK.

Simon Bailes has become the only Peugeot dealer across the nation to pick up three separate customer service awards for each of its outlets after achieving excellent feedback from its customers.

The company’s Stockton, Northallerton and Guisborough dealerships were all winners after featuring in the top five of their respective leagues in Peugeot’s customer satisfaction programme. The programme is based on how positively customers rate their experience at the dealerships when they are buying a new car.

Simon Bailes’ hat-trick of awards is no mean feat given there are over 300 Peugeot dealerships in the UK which are all ranked according to the same independent customer feedback scale.

David Peel, regional director at Peugeot UK, presented the the independently-owned company with its awards. He said: "The team at Simon Bailes has demonstrated exceptional levels of customer service, from a customer’s first enquiry, right through to the collection of their vehicle.

"By keeping its customers happy, the company is really flying the flag for Peugeot and the North East. For all three dealerships to be honoured is a unique achievement and I am very pleased to be here to present the company with such well-deserved awards."

Managing director, Simon Bailes, said "These awards are based on feedback from our own customers so represent the highest accolade we could possibly achieve.

 

"There is nothing more satisfying than hearing our customers are happy with the levels of service we provide. We work hard to match our customer expectations and every member of the team contributes towards this. I am very proud of the service levels we provide and am delighted we are championing the North-East."

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